Countertops Frequently Asked Questions, Alabama, AL

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Knowledge Base / Frequently Asked Questions

Is it normal for seams in stone not to be perfectly smooth?

Yes, this is called lippage. This may be unavoidable due to various thicknesses in stones. There should be no detectible lippage in the front or rear of the countertop. The maximum lippage for the center of a top is 1/32" or .8mm.

Will my countertops match the sample I saw?

Samples are used as a tool to help you get an idea of what the material looks like, however, we can no guarantee that the sample will match the actual material used. If this is a major concern please work with your site to view material before fabrication.

My walls are not square, will my tops flow with my wall?

In stone applications you can not follow the curve of the wall. Stone materials are not flexible and can not be scribed. Solid surface materials are flexible and can use scrip to help prevent gaps. Unfortunately there is no guarantee that we can cover all gaps at the wall.

How quickly can I have my tops installed?

This varies by location and fluctuates with productivity levels. Please call to inquire current lead times.

Do I need to be home during template or install?

Yes. We require you to be present at the time of template to ensure that we are building the countertop as you desire. We also require you to be home at the installation to sign off the job is completed to your satisfaction.

Do I have to have all my appliances on site at template?

We require all sinks to be on site at template and all model numbers to be provided for all other appliances. We will also need to know how many faucet holes you would like to have drilled at that time. All appliances need to be on site the day of installation.

Are my cabinets able to support the weight of new countertops?

The majority of cabinets can easily handle the weight of new counters. We will not be able to asses the shape of existing cabinets until a tear out is performed. If it is deemed that the cabinets are not able to support the additional weight or are not level it is the customers responsibility to have that corrected.

How many seams will I have?

This will depend on the material being used and the directionality of that material. It is up to the fabricator to decide the number and location of all seams.

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